We take care of your accommodation – from booking to cleanliness.
Reservation Management
From professional photography to listing your property on leading booking platforms – we ensure that your accommodation stands out and attracts guests. We manage the calendar, pricing, and guest communication so you can maximize reservations without extra stress. Our service also includes ad optimization, profile management across multiple platforms, and regular competitor analysis.
Guest Reception
We provide guests with a warm and professional welcome to make them feel at home right away. We handle communication before arrival, arrange key handovers, and provide all necessary information about the accommodation and surroundings. Our goal is to ensure a stress-free start to their vacation and leave a positive first impression.
Cleaning & Maintenance
Maintaining cleanliness is essential for guest satisfaction and high ratings. We offer turnover cleaning between guest arrivals and departures, including regular linen and towel replacement. At the owner’s request, we arrange for external laundry and ironing services. Our goal is to ensure that every guest arrives to a clean and fresh space, ready for a comfortable stay.
Ready for stress-free renting?
Leave the worries to us and enjoy maximum profit with happy guests!
PACKAGES & PRICING
Complete turnkey management
For those who want to save time and avoid extra hassle.
• Reservation and calendar management
• Price optimization and monitoring competition
• Guest communication (inquiries, check-in, and check-out)
• And additional services included (cleaning, welcoming guests, maintenance)
Troškovi platformi (Booking.com, Airbnb) snosi vlasnik. Održavanje bazena, okoliša i slično moguće je preko vanjskih izvođača i naplaćuje se posebno.
→ Billing through commission per reservation (35%).
Cleaning and Maintenance
For those who need occasional support with property upkeep.
• Cleaning between guest arrivals and departures
• Replacement of bed linen and towels
• General cleaning as needed
• Optional: welcoming guests, including an explanation of all important information for a comfortable stay and taking away bed linen for washing (additional charge).
Usluga se naplaćuje prema važećem cjeniku agencije, a naplata ide direktno Pašmaniji po izdanom računu.
→ Price according to square footage
Advertising and reservations
For renters who only want professional advertising.
→ 15% commission on the total booking price
Questions and answers for renters:
Što uključuje paket “Kompletno upravljanje - ključ u ruke”?
Paket uključuje sve potrebne usluge za potpuno bezbrižno iznajmljivanje:
• vođenje rezervacija i kalendara
• optimizaciju cijena i praćenje konkurencije
• komunikaciju s gostima prije i tijekom boravka
• check-in i check-out (doček i ispraćaj gostiju)
• profesionalno čišćenje smještaja
• Pranje i peglanje posteljine i ručnika
Plaćanje:
Za sve navedene usluge naplaćuje se agencijska provizija u iznosu od 35% po ostvarenoj rezervaciji. Vlasnik plaća trošak provizije platformi (Booking.com, Airbnb itd.) direktno. Dodatne usluge poput održavanja bazena i okućnice dogovaraju se posebno i naplaćuju se direktno vlasniku od strane vanjskih suradnika.
Kako izgleda opcija “Samo oglašavanje”?
Ova opcija uključuje:
• kreiranje i održavanje profesionalnih oglasa (Booking.com, Airbnb, vlastita stranica)
• optimizaciju cijena i pravila oglašavanja
• komunikaciju s gostima prije dolaska
• savjetovanje oko atraktivnosti i vidljivosti ponude
Vlasnik sam organizira čišćenje, posteljinu i održavanje, ili može ugovoriti te usluge dodatno preko Pašmanije.
Plaćanje:
Za ovu opciju naplaćuje se 15% provizije od ukupne cijene rezervacije.
Način naplate ovisi o kanalu rezervacije:
• Ako gost rezervira putem web stranice Pašmanie: plaća 15% iznosa kao depozit Pašmaniji, a preostali iznos vlasniku najkasnije 30 dana prije dolaska.
• Ako rezervacija dolazi putem OTA platformi (npr. Booking.com, Airbnb): gost plaća puni iznos preko platforme. Pašmania tada ne prima novac od gosta, već svoju proviziju naplaćuje od vlasnika objekta nakon realizacije rezervacije.
Trošak provizije same platforme snosi vlasnik.
What additional services can I choose for my property?
• održavanje okućnice i bazena
Za dodatne usluge poput pranja posteljine, uređenja okućnice ili održavanja bazena koristi se mreža pouzdanih vanjskih suradnika, a usluge se naplaćuju posebno, prema važećem cjeniku suradnika.
How can I track the reservations and status of my properties?
Can I still take bookings myself if I work with you?
You can. It is only important that we coordinate the calendars so that there are no double bookings.
Can I choose just one advertising platform (e.g. Booking)?
Absolutely. You can choose Booking.com, Airbnb, etc., Pašmania.hr or a combination - we adapt everything to your goal.
What if a guest damages something in the property?
As the owner, you have the right to keep the security deposit (if defined). We can help in communication with the guest, but we do not get involved in resolving damages.
Preporučujemo da vlasnici razmotre dodatno osiguranje objekta.
Tko je službeno iznajmljivač?
Vlasnik ostaje formalni iznajmljivač, dok Pašmania djeluje kao posrednik u njegovo ime i za njegov račun.
Do you have a contract that protects me as a renter?
Yes. Every collaboration is based on a contract that protects your interests, specifies the conditions, and regulates responsibilities.
How much notice do I need to give about the unavailability of the facility?
It is advisable to inform us as early as possible, ideally at least 2 months in advance – especially if you are in high season.
Tko prijavljuje goste i plaća boravišnu pristojbu?
Vlasnik objekta, kao formalni iznajmljivač, zadržava odgovornost za prijavu gostiju u sustav eVisitor i plaćanje boravišne pristojbe. Po dogovoru, Pašmania može pomoći u prijavi gostiju, ali obveza i dalje ostaje na vlasniku.
How long does the contractual obligation last?
The standard contract is concluded for an indefinite period, but with the possibility of termination. There is no lock-in for a year or two like with other agencies.
